Telecom Solutions
- A crucial factor in a competitive telecom sector is without a doubt first class customer service. Potential and existing customers are able to choose from a large number of service providers as well as products and services and do not hesitate to switch service providers if not satisfied with the level of service they receive. As a result a telecom operator needs efficient processes and tools that manage provisioning services, billing and customer service. Telexis offers its customers an integrated package of software solutions to efficiently manage business critical processes
- Provisioning
- Telecom provisioning can be considered one of the most complex processes in the telecom industry. Customers expect that when subscribing to a service that the service is connected or changed as soon as possible. Therefore, the time-to-Customers an important benchmark and reducing this time is important. Telexis can assist telecom operators with finding the right solution and can maintain that solution.
- Billing and Invoicing
- Without a robust billing platform it will be a challenge for each telecom operator to invoice its products and services. A billing system must not just be stable and reliable but must also be highly flexible so changes in the market and the resulting changes in products and services can be implemented easily and at short notice. Now-a-days it is increasingly important that the profit margin is achieved by efficient billing and collection of outstanding debt. In addition companies use more and more electronic invoices (send by email) or place the invoice on an HTML page or as a downloadable file within a customer portal.
- CRM
- Efficient and effective customer relationship management (CRM) helps telecom-operators to reduce the number of customers changing operators and helps the telecom operator to increase the average revenue per customer. Telexis advises and helps setting up an efficient CRM platform.
Development in the telecom market
- Within the telecom market the following developments can be observed:
- Data centers are being virtualized to achieve a growth in capacity and reduction of costs as well as a reduction of a carbon footprint.
- An increase in proof-of-concepts for mobile payments in the travel-, transportation- and retail market.
- A shift in the development of access systems towards biometric identification and security.
- Through the end of 2010 we see a continuous decrease of fixed line ARPU (Average Revenue Per User) by up to 20%. This means a continuing stagnation of ARPU on mobile telephone revenues.
- Within markets where there is a high level of market saturation the focus shifts from a ARPU to a so-called AMPU (Average Margin Per User)
- Mobile services continue to increase emphasizing on data services such as VOD, mobile television, GPS and mobile commerce (m-commerce).
- Continuing integration of SIM and RFID technologies.
- Seamless handover of service between different types of mobile networks.
- Increase in the growth of MVNOs (Mobile Virtual Network Operator) by 20 to 30 percent over the next 2 to 5 years.
