Managed Services
Managed services are the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offerer, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider. Responsibilities of both the offerer and the service provider are normally captured in a contract. This contract is a Service Level Agreement (SLA).
- Examples of Managed Services that Telexis is currently able to provide to customers are:
- MVNO platform hosting and management
- Full service concept
- E2E services including Network-, IT-, and business processes,
- E-CRM : Electronic ticketing
- Usage data retrieval from external systems and platforms for the purpose of transaction processing
- Key customer benefits include but are not limited to:
- Reduction in the Total Cost Ownership (TCO) for client,
- Customer peace of mind - monitor network on 24x7x365 basis proactively
- Single point of contact for all platform issues
- Single service provider instead of multiple vendors
- Transparent en defined Service Levels (for service delivery)
- no hidden costs - Known costs for management & fixed price contracts
- Avoid costs of building own management & reporting systems
